Shipping policy

Shipping Policy

Thank you for shopping with Poncho Nation. This Shipping Policy outlines how and when your order will be processed and delivered.

Shipping Destinations

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Order Processing Time

Orders are typically processed within 2–3 business days after the order is placed. Orders placed on weekends or U.S. federal holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Please note that processing time is separate from shipping time.

Shipping Options and Costs

Shipping costs are calculated at checkout based on the destination, package weight, and the shipping option you select. We offer multiple shipping options so you can choose the speed and price that works best for you.

Free Shipping: We offer free standard shipping on all orders over $100 (subtotal before taxes and after any discounts) shipped within the United States.

Estimated Delivery Time

Delivery times vary depending on the shipping option you select at checkout and your destination. Estimated delivery windows for each option will be shown during checkout. Please note that delivery times are estimates provided by the carrier and are not guaranteed.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website.

Shipping Delays

Occasionally, shipments may be delayed due to factors outside our control, including weather events, carrier disruptions, or high-volume periods. Poncho Nation, LLC is not responsible for delays caused by the carrier once the package has left our facility.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or undeliverable address, the customer is responsible for the cost of reshipping.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at hello@ponchonation.com within 14 days of the expected delivery date. We will work with you and the carrier to resolve the issue.

Contact

For any questions about your order or this Shipping Policy, please reach out to us at hello@ponchonation.com.

Last updated: May 28, 2026